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SYABAS is committed to deliver water supply in the highest level of quality, professionalism and prompt services to its consumers. Our prioritization is to take all avenues and possibilities that are considered as the most viable solution for consumers. With the privatization, SYABAS is responsible for the distribution of water services to over 10 million people via over 2 million consumer accounts that include domestic consumers, factories, commercial and industrial buildings in the State of Selangor and the Federal Territories of Kuala Lumpur and Putrajaya, of which 85% are from the domestic consumers and 15% are commercial consumers.


SYABAS operates and maintains:


A stretch of 27,420km water pipes that are made of mild steel, ductile iron, asbestos cement, HDPE, uPVC and cast iron ranging from 100mm to 2200mm diameter

1565 service reservoirs, tower reservoirs, and suction tanked

638 booster pump stations

138,759 valves ranging from 100mm to 2200mm



Our responsibilities include supplying uninterrupted quality clean water to consumers. Apart from that, SYABAS performs periodical and regular maintenance of infrastructure and water-related assets, replacing aging pipes and water meters, offers excellent customer service, provides convenient payment methods to consumers and promotes consumer awareness on water-related issues to ensure the standard quality of life is sustained. SYABAS had to carry out a number of tasks when it took over the management of water supply of the state through the privatization process, which includes:



Assisting the State Government by taking over PUAS debts to the water treatment operators amounting to RM 2.4 billion;

To reduce high rate of Non Revenue Water which in January 2005 stood at 42.78%;

Replacement of at least 6,000 km of old pipes that needed replacement;

Cleaning of 1,100 reservoirs;

Investigating and assisting the authorities to prosecute water theft activities amounting to 6,000 cases recorded;
Improving existing poor customer service which had resulted in the loss of confidence to lodge reports to PUAS Berhad;
Collecting and digitising of main trunks, pipes and reservoirs which were non existence when SYABAS first took over. That is why during PUAS time the replacements of old and faulty assets were like groping in the dark;
In terms of supply, there is only about 8% of water reserve left for consumers’ usage which are not all fully distributable because of the poor pipeline interconnection to demand areas;
Uncollected bills amounting to million have to be collected.


All is done to ensure that our customers receive the level of quality that they deserve.