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To make SYABAS’ water supply system even more dependable and resilient in meeting future demand for water, the Company has leveraged on new technologies to enhance the overall efficiency of the water industry, especially in the light of reducing NRW level, promoting the quality of treated water as well as providing a world class customer service to our consumers.


Advanced technology and systems were conceived as a long term solution to meet and if possible to exceed, the increasing sophisticated demand of its consumers in terms of turnaround response time as well as providing useful solutions to resolve all impending problems.


SYABAS Water Integrated Management System (SWIMS)

To ensure its services meet with the preset requirement and quality that rivals the international acceptance standards, SYABAS has invested millions in its Information Communication Technology (ICT) to ensure that it equips its critical departments and personnel with advanced technology to meet and if possible exceed, the increasing sophisticated demand of its consumers in terms of turnaround response time as well as providing solution to resolve all impending problems.


To meet the efficiency demand of the massive work processes after the takeover, SYABAS’ has deployed a computerised framework namely Integrated SYABAS Water Management Information System (SWIMS) with state of-the-art computer integrated system with the objective to centralise the computer system with integrated architectural design.


There are five management systems developed for SYABAS:



Supporting System Process (Finance, Administration, Legal, Human Resource, Procurement, Technology and R&D Management);

Process Management System (Program and Project & Contract Management);

Core Business Process System (Supply, Operations & Maintenance, Billing & Collections, Development Plan Approval and Customer Service);

Quality Management System (Training and Client Charter Compliance Management); and

Product Information System (Distribution Infra-Structure Assets)



Apart from this, SYABAS has developed and deployed a Computer Data Centre Redundancy Infrastructure that is equipped with fault-tolerance high availability system. SYABAS System application and Computer Servers on the other hand, are supported by the Data Centre’s fibre optics that acts as a backbone to ensure that it is up and running 24 hours without failed, which in turn enable the Data Centre to resolve future major computer catastrophe involving loss of information and operation down-time. To facilitate better work correspondence and synchronisation, SYABAS has deployed VPN Network Infrastructure that runs on 1.5 mega-bits per second bandwidth speed so as to connect all our district offices with the HQ.


Digitised Mapping System

At the time of taken over, maps and asset information were collected generally at Districts and various Departments that were not centralised. Mostly were paper-intensive documents with some system schematics, and cabinets of paper maps with some already aged up to 40 years. Centralised mapping in a digital and database format with solid and searchable documentation was non-existent. Hence all asset information was more of guesswork. Soon after taking over, SYABAS embarked on the implementation of a GIS–based (Geographical Information System) mapping and water distribution asset registration system.


With GIS–based (Geographical Information System) mapping and water distribution asset registration system, it helps to:

Improve the efficiency and effectiveness of the operational control and management of the complex water distribution with centralised information on the water distribution system;

Assist in the planning and expansion of the water supply system to meet rapid development in the State;

Facilitate asset inventorisation and asset management



Since 2005, 17,000 as-built plans/maps were initially scanned into the system. Now, the scanned drawings have grown to about 25,000 sheets. From these, about 23,800 km of pipelines, 72,000 of valves and 2,000 structures e.g. reservoirs, booster pump stations, have been captured into the GIS system to-date. Since the network itself has changed throughout the years, continuing verification and update of new networks are an on-going process.


To support the various users, additional information and integration with other corporate databases are being performed as well. About 880 numbers of Water Sampling Stations and 9,600 Air Scouring Zones were geocoded in GIS to support Water Quality programs; whilst 800 District Metering Zones (DMZ) and 45 Water Balance Meters were also digitised in GIS to support the NRW program. SYABAS also developed an internet-based GIS to facilitate wider SYABAS community with no background in GIS to have user-friendly access to the GIS database.


Command Centre

SYABAS has set up the Operations Command Centre which is located at the ground floor of SYABAS Headquarters and it has been in operation since middle of September 2008. Competent and qualified telemetry staff monitor the centre daily with inspection and service done on a scheduled programme plus attending to trouble shooting when necessary. SYABAS has improved the network compatibility by upgrading to GSM SMS and GSM GPRS Cellular and new procedures (SOPs, Guidelines, and Specifications). The Command Centre will be in fully operation when the new SCADA System involving 250 sites is completed and incorporated in the Command Centre. Its capabilities would be to model water distribution piping systems which includes tracking the flow of water in each pipe, the pressure at each node and the height of the water in each storage reservoir throughout the network during a simulation period.