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Awards and Recognition

Innovation Awards

 

NO YEAR AWARD
1 1992

Billing Systems - Meter Reading Billing Via Handheld

2 1993

Telemetry Systems - High Speed Information Retrieval

3 1994

CHIEF MINISTER OF SELANGOR QUALITY AWARD

 

As a step towards improving bill collection and enforcement against bill defaulters, the Company implemented the WATER SUPPLY CUT VIA CLAMPING SYSTEM in Gombak by disconnecting water supply to delinquent account-holders using a clamping device comprising of two locks as a security feature to prevent illegal reconnection. Through this enforcement, revenue collection has increased to 60% as 35% of consumers who had their meters clamped by the locking device settle their arrears to restore water supply by lawful means. At the same time, employees' productivity has increased tremendously as they are truly motivated by the new system that needs only one person to handle the water supply cut work (as compared to the old system where at least 2 persons needed to execute the disconnection, thus optimizing the usage of the manpower). The clamping system has proven its effectiveness and capability when it won the Menteri Besar Selangor's Quality Award in 1994.

4 2004

State Secretary Of Selangor ICT Innovation Award

SYABAS has developed an enterprise portal known as Gerbang eMesra. This portal has been the prime channel for the staff of SYABAS to communicate, collaborate, and share information. Gerbang eMesra is divided into 3 main components :

  • eChannel – communication channel to collaborate, notify, and share information as well as a template to publish documents, instructions, and direction of organisation

  • eLibrary – knowledge repository (knowledge management)

  • eWork Station – office automation system that consists of email application, telephone directory, and other applications

Gerbang eMESRA has user-friendly interface and is standardized to ensure users have easy access and applications provided are comfortably utilized. Therefore, all information can be delivered, understood, and easily used by all SYABAS staff. In addition, eMesra functions as medium of communication via its bulletin i.e main page of Gerbang eMESRA interface that acts as ‘Virtual Office’ to all staff using the portal as a database for all corporate information, internal circulars and memos issued in the Company.

 

5 2005

Malaysian Water Association Award (Contact Centre)

6 2007

Malaysian Water Association Award - Management Catagory

7

Malaysian Business Ethics Excellence Award - Large Company Category

8 2008

Appreciation Award by the Malaysian Institute of Certified Public Accountants (MICPA) (Approved Training Organization) under Stream ll

9 2009

Silver Award - Malaysian Society of Occupational Safety and Health (MSOSH) OSH Award 2008. 5 District participate (Kuala Lumpur, Petaling, Hulu Langat, Sabak Bernam and Kuala Langat)

10

Malaysia HR Awards 2008-2009 - HR Excellence Category

11

Malaysian Water Association Award (Contact Centre)

12

INNO Award 2009 (Silver) - Water Integrated Management System (SWIMS), Accessible GIS (Geographical Information System) Support Informed Decision-Making and Efficient Problem Solving

13 2010

Customer Relationship and Contact Centre Association of Malaysia (CCAM) Award and Best Emerging Contact (GLS Category)

14

Gold Class 1 Award - Malaysian Society of Occupational Safety and Health (MSOSH) OSH Award 2009 - (Kuala Lumpur, Petaling, Hulu Langat and Klang/ Shah Alam)

15

Gold Class 2 Award - Malaysian Society of Occupational Safety and Health (MSOSH) OSH Award 2009 - (Gombak, Kuala Langat, Kuala Selangor, Sabak Bernam, Hulu Selangor and Sepang)

16 2011

Code of Business Ethic Excellence Award 2010/2011 (KPDNHEP)

17

Gold Class 1 Award - Malaysian Society of Occupational Safety and Health (MSOSH) OSH Award 2010 - (Kuala Selangor, Petaling, Klang/ Shah Alam, Kuala Selangor, Hulu Selangor, Gombak dan Sepang)

18

Gold Class 2 Award - Malaysian Society of Occupational Safety and Health (MSOSH) OSH Award 2010 - (Hulu Langat, Kuala Langat and Sabak Bernam)

19 2012

National Sport Industry Award 2012 (Promoting Sport for Wellness Life Style) bu Malaysian Youth Council

20

Gold Class 1 Award - Malaysian Society of Occupational Safety and Health (MSOSH) OSH Award 2011 - (Kuala Lumpur, Petaling, Kuala Selangor, Hulu Selangor, Gombak, Hulu Langat, Sabak Bernam)

21

Gold Class 2 Award - Malaysian Society of Occupational Safety and Health (MSOSH) OSH Award 2011 - (Klang/Shah Alam, Kuala Langat, Sepang)

22

OHSAS 18001:2007 Certification Program - Hulu Langat, Petaling and Kuala Lumpur has been certified on 28th March 2012

23

Quality Management System ISO 9001:2008 for Office Management (Human Resource & Administration Department) - Certified on 4th May 2012

24 2013

OHSAS 18001:2007 Certification Program - Klang/Shah Alam, Gombak & Kuala Selangor has been certified on 22nd March 2013

25

Gold Class 1 Award - Malaysian Society of Occupational Safety and Health (MSOSH) OSH Award 2012 - (Kuala Lumpur, Klang/Shah Alam, Kuala Selangor, Hulu Selangor, Hulu Langat & Sabak Bernam)

26

Gold Class 2 Award - Malaysian Society of Occupational Safety and Health (MSOSH) OSH Award 2012 - (Petaling, Kuala Langat & Gombak)

27

Customer Relationship and Contact Centre Association of Malaysia (CCAM) Award and Best Contact Centre Video